Pricing & FAQ
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Sterilization
Hospitalization
Small Animal Normal Hospitalization
Pricing for Small Animal Normal Hospitalization services
Attention:
Visiting Hours: Between 2.30-4.30pm on all weekdays and weekends except Tuesdays (our closing day), unless in cases of emergency.
Discharge Updates: All updates on discharge will be given after 12 noon as the pet’s discharge status can only be determined after the morning rounds are completed.
Emergency Contact: Please leave behind TWO contact numbers in case of an emergency, so that we may contact you as soon as possible.
Other Services
FAQ
When does my pet need an X-ray?
X-rays are recommended when your pet shows signs of injury, limping, difficulty breathing, or has swallowed a foreign object. They’re also used to assess bone structure, detect tumors, evaluate heart and lung conditions, and diagnose gastrointestinal issues. Our veterinarian will determine if an X-ray is necessary during the consultation.
Is sedation required for X-rays or ultrasounds?
Most pets can undergo X-rays and ultrasounds without sedation. However, if your pet is very anxious, in pain, or unable to stay still, mild sedation may be recommended to ensure clear images and reduce stress. Our veterinarian will assess your pet’s temperament and condition to determine the best approach.
What's the difference between X-ray and ultrasound?
X-rays are best for viewing bones, detecting foreign objects, and assessing the size and shape of organs. Ultrasounds use sound waves to create images of soft tissues and are ideal for examining organs like the liver, kidneys, heart, and detecting pregnancy or tumors. Often, both imaging methods complement each other for comprehensive diagnosis.
How do I book a house call service?
To book a house call, contact us via WhatsApp or phone at +65 8102 6966. Please note that house calls are subject to vet availability, your pet’s condition, and your location. The house call fee covers the travel cost, but consultation and medication fees are additional. We’ll confirm availability and provide an estimated arrival time when you book.
What services can be performed during a house call?
During house calls, we can perform consultations, physical examinations, vaccinations, minor wound care, nail trimming, and administer medications. However, services requiring specialized equipment like X-rays, ultrasounds, or surgeries must be done at our clinic. Our veterinarian will assess your pet and recommend whether a clinic visit is necessary.
How long does it take to get diagnostic results?
Digital X-ray and ultrasound results are typically available immediately after the procedure. Our veterinarian will review the images with you during the same appointment and discuss findings and treatment recommendations. For certain specialized tests or second opinions, additional review time may be needed.
Is My Family Vet a 24-hour clinic?
We are not a 24-hour clinic. For patients that require intensive round-the-clock care, we would advise clinics or hospitals that offer these services. However, we do provide comprehensive hospitalization services for pets whose conditions are critical or require clinical treatment during our operating hours.
What are the visiting hours for hospitalized pets?
Visiting hours for hospitalized pets are between 12 noon to 8pm in the evening on all weekdays except Tuesdays (our closing day), and 12 noon to 4pm on weekends, unless in cases of emergency.
When will I get updates about my pet's discharge?
All updates on discharge will be given after 12 noon as the pet’s discharge status can only be determined after the morning rounds are completed.
What is the difference between normal hospitalization and isolation ward?
The isolation ward is a separate, controlled environment designed for pets with contagious diseases. This ensures they receive proper care while protecting other hospitalized patients from potential infection. Isolation ward pricing is higher due to the specialized care and additional safety protocols required.
What should I bring when hospitalizing my pet?
Please bring any previous medical records, current medications your pet is taking, and two emergency contact numbers. If your pet has special dietary needs or comfort items (like a favorite blanket), please let us know. We provide all necessary medical supplies and disposables during their stay.
Do you provide hospitalization for exotic pets?
Yes, we provide hospitalization services for most animals, including dogs, cats, rabbits, hamsters, and birds. Each species receives care tailored to their specific needs, with specialized feeding and monitoring protocols appropriate for their size and condition.
How often should my pet have dental scaling done?
We recommend annual dental scaling for most dogs and cats to maintain optimal oral health. However, some pets may require more frequent cleanings depending on their breed, age, diet, and oral hygiene routine. Small breed dogs and cats are particularly prone to dental disease and may benefit from cleanings every 6-12 months.
Why does my pet need anaesthesia for dental cleaning?
Unlike humans, pets cannot understand the need to stay still during dental procedures. Anaesthesia is essential to ensure your pet’s safety and comfort while we thoroughly clean beneath the gumline, where periodontal disease begins. It also allows us to perform a complete oral examination and take dental X-rays if needed to detect hidden problems.
Is dental scaling safe for older pets?
Yes, with proper pre-anaesthetic assessment. Before any dental procedure, we perform blood tests to evaluate your pet’s organ function and overall health. This helps us identify any risks and tailor the anaesthesia protocol accordingly. Modern anaesthesia monitoring makes dental procedures safe even for senior pets, and the benefits of treating painful dental disease far outweigh the minimal risks.
What happens during the dental scaling procedure?
First, your pet will be given a pre-anaesthetic consultation to ensure they are healthy for the procedure. On the day of the dental scaling, we will administer anaesthesia and carefully monitor your pet throughout. We then use the IM3 GS Deluxe ultrasonic scaler to remove plaque and tartar from both above and below the gumline, followed by polishing to smooth the tooth surfaces. Any damaged or infected teeth will be extracted if necessary. The entire procedure typically takes 30-60 minutes.
How do I care for my pet's teeth after dental scaling?
First, your pet will be given a pre-anaesthetic consultation to ensure they are healthy for the procedure. On the day of the dental scaling, we will administer anaesthesia and carefully monitor your pet throughout. We then use the IM3 GS Deluxe ultrasonic scaler to remove plaque and tartar from both above and below the gumline, followed by polishing to smooth the tooth surfaces. Any damaged or infected teeth will be extracted if necessary. The entire procedure typically takes 30-60 minutes.
What are signs my pet needs dental cleaning?
Common signs include bad breath, yellow or brown tartar buildup on teeth, red or swollen gums, difficulty eating or dropping food, pawing at the mouth, and excessive drooling. If you notice any of these symptoms, it’s time to schedule a dental examination. Regular check-ups help us catch dental problems early before they become painful or lead to tooth loss.
What age should I sterilize my dog or cat?
For dogs, we generally recommend sterilization between 6-12 months of age. For cats, the procedure can be safely performed as early as 4-6 months old. However, the optimal timing depends on your pet’s breed, size, and individual health. Dr Vanessa will assess your pet and recommend the best timing during your consultation.
Is pet sterilization safe?
Yes, pet sterilization is a routine and safe surgical procedure when performed by experienced veterinarians like Dr Vanessa Lin. We use modern anesthesia monitoring and follow strict surgical protocols. Pre-anesthetic blood work helps us detect any conditions that might increase risks, especially for older pets or those undergoing anesthesia for the first time.
What is the difference between spaying and neutering?
Spaying refers to the sterilization of female pets (removal of ovaries and uterus), while neutering refers to the sterilization of male pets (removal of testicles). Both procedures prevent reproduction and offer significant health benefits including reduced cancer risk and improved behavior.
How long is the recovery after sterilization?
Most pets recover within 10-14 days after sterilization surgery. The Elizabeth collar must be worn throughout this period to prevent licking the incision site. Your pet should rest quietly and avoid vigorous activity during recovery. We provide detailed post-operative care instructions and schedule a follow-up appointment to ensure proper healing.
Will my pet gain weight after sterilization?
Sterilization can slightly slow metabolism, but weight gain is not inevitable. With proper diet management and regular exercise, your pet will maintain a healthy weight. We’ll provide nutrition guidance to help keep your sterilized pet fit and healthy.
When should I start vaccinating my puppy or kitten?
Puppies and kittens should start their vaccination program from 2 months old onwards. For puppies, they require 3 booster vaccinations one month apart from each other before it becomes an annual routine. For kittens, they need one booster vaccination one month later before it becomes an annual routine. This initial vaccination series is crucial for building immunity against serious diseases.
How often does my pet need vaccinations?
After completing the initial puppy or kitten vaccination series, adult pets require annual booster vaccinations to maintain immunity. Regular annual vaccinations protect your pet throughout their life against serious infectious diseases like distemper, parvovirus, and respiratory infections.
Is rabies vaccination required in Singapore?
Singapore is rabies-free, so rabies vaccination is not mandatory for pets staying in Singapore. However, rabies vaccination is usually performed for exportation purposes if you plan to travel with your pet, or on an annual basis if previous routine vaccination was done. If you had routine rabies vaccinations performed prior, it’s recommended to continue on an annual basis.
Does my rabbit need vaccination in Singapore?
Yes, we highly advise rabbit owners to vaccinate their rabbits against Rabbit Haemorrhagic Disease Virus (RHDV), a Calicivirus that is highly contagious and fatal to rabbits. In October 2020, the first case of rabbits with this contagious virus was reported in Singapore. Vaccination is essential to prevent the spread of this exotic and deadly virus.
What is kennel cough and does my dog need the vaccine?
Bordetella, also known as Kennel Cough, is a highly contagious virus that can be easily spread between dogs via aerosols in kennels or areas where they are housed closely with one another. Symptoms include sneezing, runny nose, coughing, lethargy and inappetence. We advise owners to vaccinate their dogs for Bordetella on an annual basis if they are planning on bringing their dogs to pet hotels or areas where they would be spending a lot of time with other dogs in close proximity.
What is the Proheart injection and why is it important?
The Proheart injection is an annual injection given concurrently with their vaccination to protect them from heartworm disease. Heartworm is a parasitic worm that lives in the heart and is spread through mosquitoes. If left untreated, it could cause a blockage in the veins which could be fatal. Especially in Singapore where mosquitoes are prevalent, we highly advise owners to keep their dogs protected from heartworm disease. The price varies based on your dog’s weight, ranging from $78 for dogs under 5kg to $305 for dogs under 70kg.