Terms & Policies
Our Non-Euthanasia Philosophy
At My Family Vet, we do not euthanize animals with treatable conditions. Euthanasia is only offered as a last resort when treatment is not effective, or to relieve suffering from terminal illnesses that compromise quality of life.
We recommend that all cases go through our veterinarian to determine if the pet is suffering or if the condition is treatable. Before any procedures, our veterinarian will explain in detail our recommendations and help you make an informed decision that’s best for your pet.
Financial Policy & Payment Options
We strive to offer high-quality, ethical, and personalized care while ensuring you receive the best advice possible. By investing in continuous veterinary education, hiring and training skilled staff, and purchasing advanced equipment and medications, we provide the utmost care for both you and your pet.
Full payment is required at the time services are rendered or items are dispensed. For your convenience, we accept Cash, NETS, VISA, MASTERCARD, and PAYWAVE. All outstanding invoices must be paid upon discharge of hospitalized patients and completion of consultations for outpatients.
Before any procedures are performed, you will receive a detailed cost estimate in advance. Please don’t hesitate to inform us if you have any financial concerns – we’ll work with you to provide the necessary treatment for your pet within your budget.
At My Family Vet, we are committed to protecting your personal information in accordance with Singapore’s Personal Data Protection Act (PDPA).
Information We Collect
We may collect personal information such as:
* Name
* Contact number
* Email address
* Pet information
* Appointment and payment details
How We Use Your Information
Your information may be used for:
* Scheduling appointments
* Providing veterinary services
* Contacting you regarding your pet’s care
* Processing payments
* Sending important updates or reminders
Protection of Your Information
We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure.
Sharing of Information
We do not sell or share your personal information with third parties except where required by law or necessary to provide our services.
Cookies & Website Usage
Our website may use cookies or analytics tools to improve user experience and website performance.
Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact us at:
My Family Vet
📞 +65-8102-6966
✉️ mfvclinic@gmail.com
Last updated: May 2026